At Wye Sanctuary, we believe everyone deserves to feel listened to, understood and supported. Whether you’re looking for answers, exploring treatment options or simply seeking a fresh perspective on persistent pain, we’re here to help. If you’re unsure whether Wye Sanctuary is the right service for you, please don’t hesitate to get in touch. We’ll be happy to answer your questions and help you decide whether we can support you on your journey towards better living with pain.
GET IN TOUCH
Monday to Thursday
10:00 am – 4:00 pm
Lyn is your first point of contact for appointment enquiries, booking or rearranging appointments, self-referrals, referral information for healthcare professionals, procedure bookings, general administrative questions and questions before your consultation. If you contact us outside office hours, please leave a voicemail or send an email. Lyn will respond as soon as possible during office hours.
Our locations
Specialist pain care in two welcoming Hereford settings, with secure virtual appointments also available. Wye Sanctuary offers appointments at Church Street Clinic in central Hereford and Nuffield Health Hereford Hospital. Wherever you see us, your care is led by Dr Charlotte Small, with time to listen, understand your concerns and develop a personalised treatment plan.
Church Street Clinic
A welcoming new home for Wye Sanctuary
Appointments from November 2026.
Currently welcoming self-funding patients.
Patients using private medical insurance can continue to see Dr Small at Nuffield Health Hereford Hospital.
34 Church Street, Hereford, HR1 2LR
Church Street Clinic offers a calm, comfortable setting for specialist pain consultations in the heart of Hereford. We have chosen this welcoming venue to complement the thoughtful, personal approach at the heart of Wye Sanctuary.
Your appointment is an opportunity to tell your story, make sense of your symptoms and explore the options available to you. Whether you are seeking an initial assessment, a second opinion or ongoing support, Dr Small will work with you to agree practical next steps that reflect your needs and priorities.
The clinic brings together medical and wellbeing professionals, creating opportunities for connected care when additional support would be helpful. Initial consultations and follow-up appointments are available for self-funding patients. If an injection or other procedure is recommended, we will explain the most appropriate setting and help arrange your treatment.
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Our established hospital base
Venns Lane, Hereford, HR1 1DF
Wye Sanctuary continues to offer consultations and pain procedures at Nuffield Health Hereford Hospital. Our hospital base provides access to imaging, treatment rooms and operating theatres for procedures requiring these facilities. Your consultation and any subsequent procedure may take place at different locations, depending on your treatment plan. Appointments for patients using private medical insurance continue at Nuffield, alongside self-funded consultations and procedures.
Facilities and parking
The hospital offers free on-site parking, step-free access, comfortable waiting areas and support from its reception and nursing teams. Please register your vehicle at reception when parking on site.
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We welcome both self-referrals and referrals from healthcare professionals, including GPs, consultants, physiotherapists, osteopaths and other clinicians. Following your enquiry, Lyn will guide you through the booking process and answer any practical questions you may have. Before your appointment, you may be asked to complete a health questionnaire and provide copies of any previous clinic letters or scan reports. Our consultations are deliberately unhurried, allowing time to understand your story, discuss your concerns and develop a personalised treatment plan.
Wye Sanctuary offers secure virtual consultations for many aspects of pain management, including initial consultations, follow-up appointments, medication reviews, reviewing MRI scans and investigation results, pain education, lifestyle and rehabilitation advice, and treatment planning. You’ll need a computer, tablet or smartphone, a reliable internet connection and a quiet, private space.
Your appointment confirmation will clearly state which clinic you should attend. Please check the location before travelling, particularly if you have previously attended us at another venue. If you are unsure which location to book, Lyn can help with appointments, insurance enquiries and practical arrangements. Please let us know about any mobility, accessibility or sensory needs when booking so we can help plan your visit.
Please arrive 10 minutes before your appointment. If you have not already sent them, please bring a list of current medications, relevant clinic letters, scan reports or imaging discs if available, and any questions you would like to discuss. A family member or friend is very welcome to attend with you.
Wye Sanctuary provides planned outpatient assessment and treatment for people living with persistent pain. We are not an emergency medical service and are unable to provide urgent medical advice or same-day emergency appointments. Call 999 if you believe you are experiencing a life-threatening medical emergency. Contact NHS 111 if you need urgent medical advice and are unsure what to do. Contact your GP for urgent problems that do not require emergency treatment. For routine enquiries relating to appointments or ongoing care, please contact Lyn during office hours. Please allow up to two working days for a response to non-urgent enquiries. Clinical advice cannot be provided by email or text message.