POLICIES
Last updated: July 2026
At Wye Sanctuary, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. By using this website or contacting us, you agree to the practices described in this policy.
Wye Sanctuary is an independent specialist pain management service led by Dr Charlotte Small, Consultant in Pain Medicine. If you have any questions about this Privacy Policy or how your information is handled, please contact Wye Sanctuary at lynmedsec148@outlook.com or 07534 605892.
We may collect personal information such as your name, address, telephone number, email address, date of birth, GP details and insurance information. Where you become a patient, we may collect medical history, medications, investigation results, clinic correspondence, imaging reports and treatment records. Medical information is special category personal data and receives additional legal protection.
We use your information to respond to enquiries, arrange appointments, provide medical care, communicate with your GP or other healthcare professionals where appropriate, process payments, meet legal and professional obligations and improve our services. We only collect information necessary to provide safe and effective healthcare.
Under UK GDPR we process your information because it is necessary to provide healthcare, fulfil our contract with you, meet legal requirements, and operate a safe medical practice. Medical information is processed because it is necessary for the provision of healthcare.
Your information may be shared with your GP, other healthcare professionals involved in your care, hospitals where procedures take place, diagnostic imaging providers, private medical insurers where necessary, and secure IT providers supporting our clinical systems. We never sell your personal information.
We take appropriate technical and organisational measures to protect your information, including secure systems, restricted access and updates. Medical records are retained in accordance with national guidance and professional standards. You have rights to access, correct, restrict or object to certain processing, request deletion where legally appropriate and complain to the ICO. Some rights may be limited where medical record retention is required by law.
If you contact us through our website, we use the information you provide only to respond to your enquiry. We do not add you to marketing mailing lists without your consent. This policy may be updated from time to time to reflect changes in legislation or our services.